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Service & Support Specialist

Bronx, NY

Posted: 10/09/2025 Employment Type: Direct Hire Job Category: Other Pay Rate: $60,000 – $70,000 depending on experience

Job Description

SERVICE & SUPPORT SPECIALIST – BANKING - FINANCE

United Staffing Solutions, a leader in the staffing industry, is currently seeking an experienced Banker for a well-established bank in the New York City Area. The Service & Support Specialist will assist with bank processes, systems, and operational procedures.

Salary: $60,000 – $70,000 depending on experience.

Excellent Benefits Package.

Hours: Monday-Thursday 9am-4pm, Friday 9am-6pm, flexibility required if needed to work on some weekends.

Responsibilities for the Service & Support Specialist:

  • Record and resolve support requests
  • Provide cross-functional support to other areas of the bank and department
  • Work with staff and specialized departments
  • Offer guidance on operational procedures, account maintenance, system navigation, and technology troubleshooting
  • Participate in testing, upgrades and implementation of third-party systems
  • Assure adherence to bank policies and procedures

Job Requirements

  •  Associate’s Degree or equivalent in Business, Finance, or related field
  • Minimum of 2 years of experience in retail banking, banking operations or call center
  • Occasional travel to other locations as needed
  • Excellent customer service skills
  • Proficiency in MS Office Suite, core banking systems, and web-based platforms
  • Experience with case management or ticketing systems preferred
  • Knowledge of retail bank products, services, and related operating procedures
  • Familiarity with banking regulations, and compliance requirements
  • Excellent verbal and written communication skills
  • Must be able to supply 3 employment references

Meet Your Recruiter

Dara Michele
Recruiter

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About Bronx, NY

Start your journey towards an exciting career in the vibrant Bronx, New York! Nestled within the heart of the Big Apple, the Bronx offers job seekers a unique blend of urban charm and endless growth opportunities. Home to iconic landmarks like the Yankee Stadium, Bronx Zoo, and New York Botanical Garden, this dynamic borough boasts a rich cultural tapestry, diverse cuisine, and a thriving arts scene with galleries and theaters showcasing local talent. Consider pursuing your career in the Bronx to immerse yourself in its enchanting atmosphere and be part of a community teeming with potential for professional development and personal fulfillment. Explore our job listings today and take the first step towards a rewarding career in this remarkable region.