SERVICE & SUPPORT MANAGER – BANKING - FINANCE

United Staffing Solutions, a leader in the staffing industry, is currently seeking an experienced Banker for a well-established bank in the New York City Area. This Service & Support Manager will be responsible for overseeing the bank’s internal service and support function.

Salary: $103,400 – $120,000 depending on experience.

Excellent Benefits Package.

Hours: Monday-Thursday 9am-4pm, Friday 9am-6pm, flexibility required if needed to work on some weekends.

Responsibilities for the Service & Support Manager:

• Oversee companywide operational training programs
• Offer coaching, motivation and skill development to staff
• Work with Operations, IT, Compliance, and other departments to resolve issues, implement improvements
• Lead and manage the service and support team
• Provide cross-functional support to other areas of the bank and department
• Perform annual performance reviews
• Assure adherence to bank policies and procedures

• Bachelor’s Degree or equivalent in Business, Finance, or related field
• Minimum of 5 years of experience in retail banking, banking operations or call center
• Minimum of 2 years of experience in a supervisory or leadership role
• Occasional travel to other locations as needed
• Excellent leadership, coaching, and interpersonal skills
• Proficiency in MS Office Suite, core banking systems, and case management/ticketing systems
• Knowledge of retail bank products, services, and related operating procedures
• Familiarity with banking regulations, and compliance requirements
• Excellent verbal and written communication skills
• Must be able to supply 3 employment references