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Service & Support Manager
Pelham, NY US
Job Description
SERVICE & SUPPORT MANAGER – BANKING - FINANCE
United Staffing Solutions, a leader in the staffing industry, is currently seeking an experienced Banker for a well-established bank in the New York City Area. This Service & Support Manager will be responsible for overseeing the bank’s internal service and support function.
Salary: $103,400 – $120,000 depending on experience.
Excellent Benefits Package.
Hours: Monday-Thursday 9am-4pm, Friday 9am-6pm, flexibility required if needed to work on some weekends.
Responsibilities for the Service & Support Manager:
- Oversee companywide operational training programs
- Offer coaching, motivation and skill development to staff
- Work with Operations, IT, Compliance, and other departments to resolve issues, implement improvements
- Lead and manage the service and support team
- Provide cross-functional support to other areas of the bank and department
- Perform annual performance reviews
- Assure adherence to bank policies and procedures
Job Requirements
- Bachelor’s Degree or equivalent in Business, Finance, or related field
- Minimum of 5 years of experience in retail banking, banking operations or call center
- Minimum of 2 years of experience in a supervisory or leadership role
- Occasional travel to other locations as needed
- Excellent leadership, coaching, and interpersonal skills
- Proficiency in MS Office Suite, core banking systems, and case management/ticketing systems
- Knowledge of retail bank products, services, and related operating procedures
- Familiarity with banking regulations, and compliance requirements
- Excellent verbal and written communication skills
- Must be able to supply 3 employment references