We’re looking for a knowledgeable, tech-savvy, and customer-oriented Technician to join our Guest Tech Services team for a large electronics company in Midtown Manhattan, NY.

In this role, you’ll provide in-person technical support, product setup, and repair-related services to walk-in guests. You’ll serve as a trusted expert who helps customers get the most out of their gear — from computers and cameras to phones and drones.

This position would also require you to cross-train and cover cashier/customer service duties as needed as well.

Pay: $19/hr

Schedule: Varies, Sundays are mandatory. Store hours: Mon-Thurs 10am-7pm, Fri 9am-2pm, Sat-Closed, Sun 11am-7pm.

Key Responsibilities:

• Provide walk-in support with no appointments necessary
• Assist guests with:
• Installation of memory cards, computer RAM, and software
• Basic setup of cameras, computers, drones, and other tech
• Firmware upgrades for cameras and lenses
• On-site coordination with Secure Data Recovery Services for advanced data recovery
• Hard drive cloning and data transfer
• Screen protector application for phones, tablets, and cameras
• SIM card resizing (cutting to fit device requirements)
• Transferring contacts between phones
• Gimbal calibration and setup assistance
• Maintain a high level of professionalism and customer care
• Stay updated on the latest consumer tech and product updates
• Ensure service area is organized, clean, and well-stocked with tools and supplies

• Solid knowledge of consumer electronics, especially computer, photo and video gear
• Experience with hardware installation and basic tech troubleshooting
• Familiarity with operating systems, mobile devices, and firmware updates
• Ability to handle small tools and delicate components with precision
• Excellent verbal communication and interpersonal skills
• Strong attention to detail and problem-solving abilities
• Ability to work in a fast-paced, customer-facing environment
• Previous experience in a retail tech support or service role is a plus