United Staffing Solutions is seeking a highly motivated and detail-oriented Auto Claims Specialist for our client in Midtown Manhattan. This would be for a large and fast-growing mobile medical services company in the Manhattan, NY area.

The successful candidate will play a crucial role in investigating and managing roadside-related incidents, ensuring the seamless handling of auto claims from initiation to resolution. If you have a keen eye for detail, excellent communication skills, and a passion for promoting safety, we want to hear from you.

Pay: $28-$30/hr DOE

Schedule: Full Time, Mon-Fri

Responsibilities:

• Thoroughly investigate reported roadside-related incidents, gathering all required information such as police reports, witness statements, employee statements, and CCTV footage.
• Notify internal stakeholders and insurance carriers promptly, escalating any unusual events.
• Open new auto claims on the carrier’s incident portal and manage claims throughout the entire cycle.
• Contact all parties involved in roadside incidents, determine liability, and efficiently settle open vehicle repair issues and claims.
• Complete vehicle repair estimates up to $3,000 and recommend options.
• Coordinate in-house repairs with the Fleet Department for optimal financial options.
• Ensure all incidents are added to the Company’s incident management reporting system.
• Work with Risk & Safety and Legal departments to settle pre-existing claims.
• Coordinate with the National Operations Center (NOC) to assign drivers and review violations.
• Review and analyze Samsara Fleet Monitoring data, collaborating with regional leaders and Human Resources for follow-through actions.
• Manage Samsara partnership, exploring new features, equipment additions, safety features, and technological advances.
• Provide the Director of Risk with incident trending data to reduce accidents and improve safety.
• Maintain and further develop a working knowledge of auto insurance regulations and applicable state/federal statutes.
• Create PowerPoint presentations and reports on precise Key Performance Indicators (KPIs) for auto claims, incidents, and insurance loss runs.
• Develop, create, and distribute safety Standard Operating Procedures (SOPs) to reduce roadside-related accidents and injuries.
• Coordinate with the Fleet Department to ensure all documents (titles, registrations, bills of sale, lien records) remain relevant and current.
• Ensure timely payment of all inbound vehicle, settlement, and other invoices.
• Conduct regional field investigations and gap analysis processes.
• Coordinate ordering and installation of auto safety equipment on the Company’s fleet.
• Update the Company’s Drivers Guide, including Policies & Procedures on violations, Samsara usage, incident reporting, and eligibility requirements.
• Ensure fleet and insurance schedules always remain current and relevant.
• Coordinate with insurance brokers to produce insurance cards for all vehicles and distribute them to regional markets promptly.
• Assist with various research projects and/or other special projects/tasks as assigned by Management.
• Attend safety conferences and committees to remain current on industry benchmarks.
• Cross-train in workers' compensation reporting procedures and investigations.
• Cross-train in Fleet Administration with insurance renewals, registrations, and fleet schedules.

• Bachelor’s degree in a related field (preferred).
• Proven experience in auto claims management or a related role.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Proficient in Microsoft Office Suite.
• Knowledge of auto insurance regulations and relevant statutes.
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented and organized.
• Willingness to stay updated on industry trends and benchmarks.

If you meet the qualifications and are excited about the opportunity to make a meaningful impact, we encourage you to apply.